State Farm® Insurance Agent Vic Portillo

"As a long time State Farm customer (35 years) I’m extremely happy to be working with Vic and his office. Every question I’ve had or adjustment I’ve needed was done quickly and accurately. Nancy in his office is always cheerful and efficient when I carry my payments in. Vic and his crew are a big part of my reasoning for staying with State Farm all these years"

"Highly recommend. Vic's staff is very responsive. Diana Martinez was very helpful. And I received a great auto rate on my new car."

"Vic’s office gives excellent service and the premiums are very competitive for auto, renter’s and life insurance . I would highly recommend to others!"

"Had a great experience today with this office! Everyone was so professional and explained my policy in a way that I could understand. Saved me $100 per month!!"

"My family had been with Vic for over 40yrs. As of these last few years the customer service from his office has not been the best and they are lacking on needs. Messing up policies multiple times even after being on the phone to correct the issue to find it was still wrong. Had a member of the office call trying to sell me on life insurance for my kids to then try to deep drive into why my family were leaving this agent. The gentleman would not take no or I'm not sure for an answer. I had to finally hang up on him after being on the phone for an hour listening to him talk about his health issues. (Yes I understand "family" company, but an unwanted phone call to begin with wasting my time after saying no is not how I wanted to spend a Sunday night). Recently I added a new vehicle and created a new policy setting up autopay from my checking account instead of adding it to my fiancé policy because it was a better rate. 2 weeks later come to find out the changes I made were over-rode and added the new vehicle to the other policy making the rate jump up $120/month! When I called the office I was told I couldn't change it, which I know was not true because I had to do it last yr when my parents left the policy. We went elsewhere and now pay 1/3 of what we were being charged for the same coverage with more benefits. Definitely look into your policy with this office if you feel something is wrong, your gut feeling most likely is correct!"

"Fast and thorough, no hassle whatsoever, explained all my options and got a plan that suited me and my budget. Nancy was a great help n very patient! 👍🏻"

"Vic and his team are great to work with, he has been able to help us and many others with his expertise, care and understanding. Thank you Vic."

"Vic Portillo is an outstanding agent and I have the pleasure of working with him for over 30 years. He’s extremely professional and knowledgeable in all matters of insurance. He goes well above what’s needed to get the job done and take care of his clients!!"

"Mark has gone above and beyond talking care of all our needs. Pleasure to deal with."

"I worked with Vic's agent Mark Panozzo to replace our Travelers coverage for both home and auto. Mark was extremely careful to rate the property and the cars accurately. He took a good bit of time on a Friday night, well after normal business hours, collecting our information. I came in the next morning with documentation and we were able to bind coverage. We actually short cancelled our previous carrier because SF was much more competitive. Nice job Mark!!!"

"Amazing and quick service"

"I've been doing my insurance needs with Vic and his team for many years now and they have been there for me when I needed help with my policies! I have home, auto and boat insurance."

"Vic is an amazing agent. He is willing to always help educate students on the importance of having insurance and discuss the opportunities available at State Farm. Over the years he has been an amazing volunteer and partner for the Economic Awareness Council, a non-profit that focuses on enforcing financial capability."

"Vic has been my families insurance agent for a very long time. We are grateful for his thoughtful care and concern for our family. You will not find a better State Farm agent."

"Vic is my personal Jake for over 30 years. Thanks for all the years of service."

"Agent Vic Portillo and staff have amazing customer service. They are always willing to help with all of my insurance needs!"

"My family has been insured with Vic Portillo’s office for decades! The office staff is very knowledgeable and friendly."

"Vic Portillo has been servicing my family for almost a decade! Amazing customer service, very friendly and professional, and he goes above and beyond for all of his customers. Thank you for always taking care of myself, parents, and family!"

"Vic Portillo is by far one of the worsest insurance agents! 😳 I guess someone was trying to help him out by referring him to me as I was given a reference to another gentleman. However the man damn near harrassed me into insurance calling every other day with sob stories about his wife and things. When my son slid off the road in Dec 2022 I asked Vic to take him off my insurance. Again, Vic did what he wanted instead of listening to me and now my insurance has went from $155 to $800 dollars. So now I'm left having to look for new insurance and have make another down-payment at another company because Vic failed to do his job properly! Insurance is too important for agent to make these continous mistakes. I believe they should pay for my down payment because Vic made all those mistakes. And he should stop doing insurance! I have been told by many to stay away from #StateFarm and now I see! Then he had the nerve to get mad at me and hang up on me after hollering at me wildly because you been making mistakes from the beginning is wild Vic!"

"My family has been with Vic for a very long time. All of the agents at this office are helpful and very nice. I had an auto accident a while back and the ease of getting everything situated was exceptional."

"Great customer service, always there when you need them. I would definitely recommend them…"

"Great service! Highly recommend!"

"Vic and his team are wonderful to work with. So glad he is in our neighborhood!"

"Gave this agency 30 years or more business. When we would file claims, vic would decline them all the time. The last straw was when they raised our car insurance payment by $1,000. We have Allstate now. Way better company. Our claim was not denied. Good Riddance Vic Portillo."

"I LOVE MY INSURANCE GUY MARK IS THE BEST. ALL MY INSURANCE IS WITH STATE FARM. I HAVE BEEN DOING BUSINESS WITH MARK FOR A FEW YEARS. (MARK) MY STATE FARM AGENT GET THE JOB DONE...BEST PRICES IN ILLINOIS."